FAQs

But what are “managed services”? Delivering “Managed services” is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of IT processes and functions in order to improve operations through improved user-experience, greater efficiency, reduced costs, or enhanced security. Many IT solutions are provided from IT vendors without any support or management – for instance Cloud platforms like Azure or AWS, applications like the Microsoft Office suite, Anti-Virus or Chrome, or hardware devices like wireless access points, switches and firewalls. Organisations often have hundreds or even thousands of different IT assets. Therefore, for those clients without specialist in-house IT skills, additional management expertise and technology is needed to design, build, support, monitor and reliably manage these solutions – these are referred to as “managed” services.

A company cannot function efficiently without strategy and direction, both of which are easy to lose sight of when immersed in the day to day demands of running a corporation. With the responsibility of heading the company culture as well as leadership management, it is paramount that clarity in how the company is performing is available at the touch of a button.

Without thorough analysis of workflow in each department and indications of where the obstacles within the system occur, it is impossible to improve the company’s performance. This is where your IT managed services provider can help you with insights and make your business more productive.

Understanding of both business & IT lifecycle

It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider. Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes.

Industry experience

Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

Customer references

The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.

Understanding of both business & IT lifecycle

It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider. Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes.

Industry experience

Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

Customer references

The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.